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Getting Started
Email Campaigns: Crafting Content
eoJourney: Mastering Drip Campaigns
eoScribe: EO's Powerful AI-Driven Assistant
eoSocial: Streamline Your Social Strategy
Mastering eoSocial: A Complete Guide
Adding Profiles
Posting Messages
Creating Content
Using RSS Feeds
Composing Messages
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Troubleshooting
What troubleshooting steps can I try if something's not working as it should?What can I try if I'm not able to add an Instagram profile?Reconnect a Twitter profileReconnect a LinkedIn profileBest practices: LinkedIn posting limitsRevoke and reconnect a LinkedIn profileWhy are my images cropped either side when posting to Linkedin Profiles?Instagram undelivered error messagesReconnect Instagram Business profile(s)Why is my Instagram account not appearing when I try to (re)connect it?What can I try if I'm having trouble with Facebook geotargeting?Reconnect a Facebook Page profileWhat can I try if I'm not able to add a Facebook profile?Why is my Facebook Page not appearing when I try to (re)connect it?What can I do if the emojis in my post don't appear correctly?Delete duplicate profilesWhat can I try if I'm having trouble with a social profile?Remove or revoke EOSocial's access to social sitesWhy are my messages being sent at incorrect times?Why do images look different when posted through EOSocial?Where should I check if my message hasn't been posted?What does "No profiles selected" on scheduled or sent messages mean?
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Why do images look different when posted through EOSocial?

Important: EOSocial is not making any changes to your images. Any changes you might experience are coming from different settings within your image, from the social platforms, or from web browsers. 

My image looks compressed and pixelated 

Social sites, especially Facebook, prioritise fast loading images over high-quality ones, which is why you might experience that your images look compressed after being posted to your social account. 

Facebook will automatically resize and format your photos, so they’ll display properly on their site and in the apps. 

For example, if you post a single photo, that photo will show on your News Feed with a resolution of 476 x 714 pixels regardless of its original size. Unless you upload your photo at that exact resolution, Facebook needs to do some scaling. However, if you upload your photo at that resolution, it will look awful if someone clicks on it to see it zoomed in. 

Facebook recommends three width sizes: 720 pixels, 960 pixels, and 2048 pixels wide. For photos, the ideal size would be 2048 px wide. 

Note: Facebook compresses the highest quality versions of your images to just under 500 KB. For this reason, rather than compress images yourself, we recommend uploading the highest quality JPEG you can, up to 4 MB in size. 

For the highest quality cover photo, you want to upload an image that is 851 x 315 pixels and less than 100 KB. 

Tip: If you upload a cover image that’s less than 100 KB in size, it won’t be compressed at all. 

The colours look different in my image 

 The colour of the image can change due to having a colour profile set for your image that is not for internet use, e.g., CMYK rather than RGB. 

CMYK refers to the primary colours of pigment - Cyan, Magenta, Yellow, and Black - which are mainly used for printing. 

While RGB refers to the primary colours of light - Red, Green and Blue - used in monitors, television screens, digital cameras and scanners. 

Hence if you're trying to upload a CMYK image online (such as through EOSocial), the photo might display in different colours, as web applications do not support CMYK. 

Because of this, the correct colour profile to use is RGB or sRGB, if you would like your images to display the colours as intended across all computers. 

Tip: You can check what colour profile a photo is using by viewing its metadata. 

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