Help Center
Go back to application
Help Center
Go back to application
Getting Started
Email Campaigns: Crafting Content
eoJourney: Mastering Drip Campaigns
eoScribe: EO's Powerful AI-Driven Assistant
eoSocial: Streamline Your Social Strategy
Mastering eoSocial: A Complete Guide
Adding Profiles
Posting Messages
Creating Content
Using RSS Feeds
Composing Messages
Activity
Collaborating / Approvals
Reporting
Settings
Troubleshooting
What troubleshooting steps can I try if something's not working as it should?What can I try if I'm not able to add an Instagram profile?Reconnect a Twitter profileReconnect a LinkedIn profileBest practices: LinkedIn posting limitsRevoke and reconnect a LinkedIn profileWhy are my images cropped either side when posting to Linkedin Profiles?Instagram undelivered error messagesReconnect Instagram Business profile(s)Why is my Instagram account not appearing when I try to (re)connect it?What can I try if I'm having trouble with Facebook geotargeting?Reconnect a Facebook Page profileWhat can I try if I'm not able to add a Facebook profile?Why is my Facebook Page not appearing when I try to (re)connect it?What can I do if the emojis in my post don't appear correctly?Delete duplicate profilesWhat can I try if I'm having trouble with a social profile?Remove or revoke EOSocial's access to social sitesWhy are my messages being sent at incorrect times?Why do images look different when posted through EOSocial?Where should I check if my message hasn't been posted?What does "No profiles selected" on scheduled or sent messages mean?
Video Messaging
Digital Hub
Form Creation & Management
EO University

Delete duplicate profiles

If you've accidentally added a profile more than once, you'll have to remove the duplicates. However, make sure not to remove the profile you originally added, as you may have scheduled posts set to post to that profile. Also, removing it may cause you to lose your reporting data. 

The way to avoid this is to rename your profiles, which will allow you to determine which profiles you haven't scheduled posts for. 

  1. Go to Profiles > My Profiles, and find the profiles you need to rename.
    blobid0.png
     
  2. Rename the duplicates by adding a number at the end (e.g., Be Stress Free2).
     
  3. Once you have renamed them, go to your Scheduled posts and see which profile your posts are set to post to.
    blobid1.png

    Tip: If you haven't scheduled any posts, you can check your Sent posts instead. 
     
  4. Once you have determined which profile you'd like to keep, you can delete the duplicates and rename the profile you're going to keep back to its original name. 

Was this article helpful?

Powered by Product Fruits