Help Center
Go back to application
Help Center
Go back to application
Getting Started
Email Campaigns: Crafting Content
eoJourney: Mastering Drip Campaigns
eoScribe: EO's Powerful AI-Driven Assistant
eoSocial: Streamline Your Social Strategy
Mastering eoSocial: A Complete Guide
Adding Profiles
Posting Messages
Creating Content
Using RSS Feeds
Composing Messages
Activity
Collaborating / Approvals
Reporting
Settings
Troubleshooting
What troubleshooting steps can I try if something's not working as it should?What can I try if I'm not able to add an Instagram profile?Reconnect a Twitter profileReconnect a LinkedIn profileBest practices: LinkedIn posting limitsRevoke and reconnect a LinkedIn profileWhy are my images cropped either side when posting to Linkedin Profiles?Instagram undelivered error messagesReconnect Instagram Business profile(s)Why is my Instagram account not appearing when I try to (re)connect it?What can I try if I'm having trouble with Facebook geotargeting?Reconnect a Facebook Page profileWhat can I try if I'm not able to add a Facebook profile?Why is my Facebook Page not appearing when I try to (re)connect it?What can I do if the emojis in my post don't appear correctly?Delete duplicate profilesWhat can I try if I'm having trouble with a social profile?Remove or revoke EOSocial's access to social sitesWhy are my messages being sent at incorrect times?Why do images look different when posted through EOSocial?Where should I check if my message hasn't been posted?What does "No profiles selected" on scheduled or sent messages mean?
Video Messaging
Form Creation & Management
EO University

What troubleshooting steps can I try if something's not working as it should?

This article covers general troubleshooting steps we recommend if you find that you're experiencing a general issue with the dashboard, eg. buttons not being responsive, a page not loading or similar. 

We are always looking for ways to ensure that we are able to get the fastest resolution for our users. The following checklist will ideally resolve the issue or allow us to rule out what might be causing an issue. 

  1. Have you reset your EOSocial cache?

    The first thing to do when experiencing any issues with the platform is reset the EOSocial cache. 
    Steps: Click your name (on the top right > Preferences > System Settings > Reset Cache
    blobid0.png
     
  2. Can you replicate the issue in Private Browsing/Incognito browsing mode?

    If resetting your cache hasn't worked, please try to replicate the exact same issue in a Private Browsing/Incognito window. Here are some instructions on how to open a new window based on the browser/operating system.
    blobid1.png

    If you're unable to replicate the issue in a Private Browser/Incognito window this would mean the issue is related to your browser and we recommend clearing all your browsing history/cache to solve the issue. 
     
  3. Can you replicate the issue on a different computer?

    Sometimes certain applications (e.g. anti-virus or any other PC add-ons) can interfere with the web app, we recommend trying to replicate the issue again on a completely different computer. 

Still an issue? 

No worries! We'll take over from here. 

Please submit a support ticket and be sure you mention you have taken the three typical troubleshooting steps. If you can provide screenshots of the issue and the steps you took to replicate the issue, even better! 

Powered by Product Fruits