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Getting Started
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eoJourney: Mastering Drip Campaigns
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Troubleshooting
What troubleshooting steps can I try if something's not working as it should?What can I try if I'm not able to add an Instagram profile?Reconnect a Twitter profileReconnect a LinkedIn profileBest practices: LinkedIn posting limitsRevoke and reconnect a LinkedIn profileWhy are my images cropped either side when posting to Linkedin Profiles?Instagram undelivered error messagesReconnect Instagram Business profile(s)Why is my Instagram account not appearing when I try to (re)connect it?What can I try if I'm having trouble with Facebook geotargeting?Reconnect a Facebook Page profileWhat can I try if I'm not able to add a Facebook profile?Why is my Facebook Page not appearing when I try to (re)connect it?What can I do if the emojis in my post don't appear correctly?Delete duplicate profilesWhat can I try if I'm having trouble with a social profile?Remove or revoke EOSocial's access to social sitesWhy are my messages being sent at incorrect times?Why do images look different when posted through EOSocial?Where should I check if my message hasn't been posted?What does "No profiles selected" on scheduled or sent messages mean?
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Why are my images cropped either side when posting to Linkedin Profiles?

LinkedIn appears to have an inconsistent approach to image posting when it comes to Profiles. 

Unfortunately, we don't have control over this however, to ensure images are posted correctly we recommend using the following image sizes: 

  • 1200 x 1600 Maximum - (Please use this image as a template) 
  • 552 x 552 Minimum - (Please use this image as a template) 

Still having issues?

No worries! 

We'll take over from here, please submit a support ticket and provide screenshots of the issue and the steps you have taken to replicate it, this will help us troubleshoot the issue further for you. 

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