--- title: "What can I try if I'm having trouble with a social profile?" url: "https://help.evolvedoffice.com/en/article/what-can-i-try-if-im-having-trouble-with-a-social-profile" language: "en" last_updated: "2024-09-27T17:13:59.675Z" --- # What can I try if I'm having trouble with a social profile? This article covers general best practices steps to take if you find that you're experiencing an issue with one of your profiles.  We are always looking for ways to ensure that we are able to get the fastest resolution for our users. The following checklist will ideally resolve the issue or allow us to rule out what might be causing an issue.  ## **Troubleshooting Step 1: Please reconnect your profile**  The first thing to do when experiencing any issues with a profile is to reconnect.  Please click the type of profile you would like to reconnect for further instructions:  - [Facebook](https://help.evolvedoffice.com/en/article/reconnect-a-facebook-page-profile)  - [Twitter](https://help.evolvedoffice.com/en/article/reconnect-a-twitter-profile)  - [Instagram](https://help.evolvedoffice.com/en/article/reconnect-instagram-business-profiles)  - [LinkedIn Company Page](https://help.evolvedoffice.com/en/article/revoke-and-reconnect-a-linkedin-profile)  ***Note:** When reconnecting, please ensure you have the login credentials for each of the profiles.*  ## **Troubleshooting Step 2: Revoke/Remove and reconnect your profile** **For Facebook:**  1\. [Remove access within Facebook.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  2\. [Reconnect the Facebook Profile](https://help.evolvedoffice.com/en/article/reconnect-a-facebook-page-profile)  **For Twitter:**  3\. [Revoke access from Twitter.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  4\. [Reconnect the Twitter Profile](https://help.evolvedoffice.com/en/article/reconnect-a-twitter-profile)  **For Instagram Business:** 5\. [Revoke access from Facebook.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  6\. [Reconnect the Instagram Business Profile](https://help.evolvedoffice.com/en/article/reconnect-instagram-business-profiles)  **For Linkedin:**  7\. [Remove access from Linkedin.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  8\. [Reconnect the Linkedin Profile](https://help.evolvedoffice.com/en/article/reconnect-a-linkedin-profile)  **For Google My Business:**  9\. [Revoke access from Google.com](https://support.evolvedoffice.com/hc/en-us/articles/4409218640283)  10\. Reconnect the Google My Business Profile  ## **Troubleshooting Step 3: Deleting, revoking/removing and re-adding the profile**  ***Important:** Deleting a profile can affect related posts, reporting data and Priority Inbox alerts, even if the same profile is re-added. If you're experiencing a connection issue, messages posted to this profile are bouncing, or reporting data related to this profile is not being displayed, please reconnect this profile or* [contact us](https://support.evolvedoffice.com/hc/en-us/requests/new) *for further assistance.*  ***Tip:** If you're not sure about deleting the profile due to a reconnection issue, add a new profile **BUT** rename the profile within the **description field** to differentiate it. If adding the second profile solves the reconnection issue, you can update any scheduled posts to be sent to this profile instead and can delete the old version of the profile once this is done.*  **For Facebook:**  11\. [Delete the profile from EOSocial](https://help.evolvedoffice.com/en/article/edit-and-delete-existing-profiles)  12\. [Remove access within Facebook.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  13\. [Re-add the Facebook Profile](https://support.evolvedoffice.com/hc/en-us/articles/4408054212251)  **For Twitter:**  14\. [Delete the profile from EOSocial](https://help.evolvedoffice.com/en/article/edit-and-delete-existing-profiles)  15\. [Revoke access from Twitter.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  16\. [Re-add the Twitter Profile](https://support.evolvedoffice.com/hc/en-us/articles/4408265766171)  **For Instagram Business:** 17\. [Delete the profile from EOSocial](https://help.evolvedoffice.com/en/article/edit-and-delete-existing-profiles) 18\. [Revoke access from Facebook.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  19\. [Re-add the Instagram Reminder Profile](https://support.evolvedoffice.com/hc/en-us/articles/4408300411931)  **For Linkedin:**  20\. [Delete the profile from EOSocial](https://help.evolvedoffice.com/en/article/edit-and-delete-existing-profiles)  21\. [Remove access from Linkedin.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  22\. [Re-add the Linkedin Profile](https://support.evolvedoffice.com/hc/en-us/articles/4410652913563)  **For Google My Business:**  23\. [Delete the profile](https://help.evolvedoffice.com/en/article/edit-and-delete-existing-profiles)  24\. [Revoke access from Google.com](https://help.evolvedoffice.com/en/article/remove-or-revoke-eosocials-access-to-social-sites)  25\. Re-add the Google My Business Profile  ## **Troubleshooting Step 4: Still an issue?**  No worries!  We'll take over from here. Please [submit a support ticket](https://support.evolvedoffice.com/hc/en-us/requests/new) and be sure you mention you have taken the three typical profile connection troubleshooting steps. If you can provide screenshots of the issue and the steps you took to replicate it, even better!