---
title: "How to Use Journey Tracking in Evolved Office (Stats, Points & Recipient Insights)"
url: "https://help.evolvedoffice.com/en/article/how-to-use-journey-tracking-in-evolved-office-stats-points-recipient-insights"
language: "en"
last_updated: "2026-06-29T19:53:05.602Z"
---

# How to Use Journey Tracking in Evolved Office (Stats, Points & Recipient Insights)

Once your Journey is live, the Journey Tracking screen gives you a complete picture of how your campaign is performing — from overall engagement stats to individual contact activity. This article walks you through every section of the tracking view.

## How to Access Journey Tracking

1.  Go to **Journey Manager**.
2.  Locate your Journey in the list.
3.  Click the **Points** value next to the Journey name.  
    ![](https://cdn-assets.productfruits.com/f9286f85-ffb7-44aa-b05c-159bd717ccf0)  
     

This opens the **Journey Tracking** screen for that campaign.  
 

* * *

## Journey Header

At the top of the screen, you'll see key details about the campaign:

-   **Journey Name** — The name of the campaign you're viewing.
-   **Sender** — The user sending the emails.
-   **From Address** — The email address contacts see as the sender.
-   **Date/Time Sent** — When the Journey was launched.
-   **Contact Progress Bar** — Shows how many contacts have moved through the Journey out of the total enrolled (e.g., "Your Journey: 724 contacts / 173 completed").
-   **Active / Inactive Toggle** — You can pause or reactivate the Journey directly from this screen using the toggle in the top-right corner.  
    ![](https://cdn-assets.productfruits.com/437e5a8a-e240-4ac2-9ddd-1986b5bdfa44)

* * *

## Interest Levels (Donut Chart)

The **Interest Levels** chart provides a visual breakdown of how contacts have been categorized at the end of their Journey, based on the **Campaign Ends** action.

The four interest categories are:

-   **Interested** — Contact showed strong engagement.
-   **Somewhat Interested** — Contact showed some engagement.
-   **Not Interested** — Contact showed little or no engagement.
-   **Unknown** — No interest level was assigned.

> 💡 Interest levels are set manually inside the Journey builder using the **Campaign Ends** action. See [Understanding Rules and Actions](https://help.evolvedoffice.com/en/article/understanding-rules-and-actions-for-creating-journey-or-a-drip-campaign) for setup details.

* * *

## Total Stats

The **Total Stats** panel shows aggregate performance across all emails in the Journey:

| Metric | Description |
| --- | --- |
| **Delivered** | Number of emails successfully delivered to contacts. |
| **Opened** | Number of emails that were opened. |
| **Clicked** | Number of emails where a link was clicked. |
| **Bounces** | Number of emails that could not be delivered. |
| **Unsubscribes** | Number of contacts who unsubscribed. |

* * *

## Total Points

The **Total Points** number reflects the cumulative engagement score across all contacts in the Journey.

### How the Point System Works

Points are calculated automatically based on how contacts interact with your emails:

| Action | Points |
| --- | --- |
| Email Opened | +1 point |
| Link Clicked | +5 points |
| Download | +10 points |
| Form Submission | +20 points |
| Unsubscribe | −20 points |

The higher the total, the more actively your audience is engaging with the campaign. You can use this number to compare performance across different Journeys over time.

* * *

## Most Points by Subscribers

This panel lists the **top-performing individual contacts** in the Journey, ranked by their total point score. It gives you a quick view of your most engaged leads at a glance.

Clicking a contact's email address opens their **individual tracking profile** (see the [Individual Contact View](https://help.evolvedoffice.com/en/article/how-to-use-journey-tracking-in-evolved-office-stats-points-recipient-insights#individual-contact-view) section below).

* * *

## Drill Down Stats

Below the summary panels, the **Drill Down Stats** section lets you examine performance at the email and recipient level.

### Statistics Tab

The **Statistics** tab shows a breakdown of performance by each individual email in the Journey:

| Column | Description |
| --- | --- |
| **Message Name** | The internal name of the email step. |
| **Subject** | The subject line sent to contacts. |
| **Type** | Email type (eSHOT, Newsletter, etc.). |
| **Delivered** | How many contacts received that specific email. |
| **Opens** | Open count and percentage for that email. |
| **Clicked** | Click count and percentage for that email. |

This view helps you identify which emails in your sequence are performing well and which may need to be revised.  
![](https://cdn-assets.productfruits.com/e441bd62-1127-42ff-a938-3c79ee3e3358)

* * *

### Recipients Tab

The **Recipients** tab shows a list of every contact in the Journey along with their individual stats.

**Available columns:**

| Column | Description |
| --- | --- |
| **Email** | Contact's email address. |
| **Contact** | Contact's full name. |
| **Status** | Whether the contact is Active or has completed/exited the Journey. |
| **Sent** | Number of emails sent to this contact so far. |
| **Points** | This contact's total engagement score. |
| **Opens** | Total number of opens by this contact. |
| **Clicked** | Total number of clicks by this contact. |

![](https://cdn-assets.productfruits.com/a553e059-aed4-4eaf-a322-98cd70ff7d27)

**Filtering options:**

-   **Filter Email** — Search by a specific email address.
-   **Choose Interest Level** — Filter contacts by their assigned interest level (Interested, Somewhat Interested, Not Interested, Unknown).
-   **Keyword Search** — Search by name or other keywords.

Use **Search** to apply filters and **Reset** to clear them.

* * *

## Individual Contact View

Clicking on a contact's email address from the Recipients tab (or the Most Points panel) opens a detailed profile for that contact.

This view includes:

-   **Total Points** — The contact's cumulative score across all campaigns, not just this Journey.
-   **Points by Category** — A breakdown of points earned by content category (e.g., General – Events & Prospecting, General – Cybersecurity, etc.), shown as both a donut chart and a ranked list.
-   **Top Scorers Table** — A log of every email interaction, showing:
    -   Email subject
    -   Campaign name
    -   Content type/category
    -   Points earned from that interaction
    -   Date and time  
        ![](https://cdn-assets.productfruits.com/ace6e884-a916-4672-ac8f-048428d3d69b)

You can filter this view by **date range** using the From/To fields at the top, and filter by **category** using the dropdown above the table. There is also an **Export** button to download the data.

> 💡 This individual view is the same data that powers the **Lead Scoring Dashboard**. Contacts who consistently earn high points across campaigns are your warmest leads. See [How to Use the Lead Scoring Dashboard](https://help.evolvedoffice.com/en/article/how-to-use-the-lead-scoring-dashboard-in-evolved-office-track-score-prioritize-leads) for more.

* * *

## Tips for Using Journey Tracking

-   **Check the Statistics tab first** to identify any underperforming emails in your sequence — low open or click rates on a specific step may mean the subject line or timing needs adjustment.
-   **Use the Recipients tab** to find contacts who haven't engaged and consider moving them to a different Journey or list.
-   **Sort by Points** in the Recipients tab to quickly identify your hottest leads and prioritize follow-up.
-   **Use Interest Level filters** to segment recipients for your next campaign — for example, pulling everyone marked "Interested" into a follow-up outreach list.

* * *

## Related Articles

-   [Comprehensive Guide: Creating a Journey and Multi-Rep Journey with Multi-Assign Feature](https://help.evolvedoffice.com/en/article/comprehensive-guide-creating-a-journey-and-multi-rep-journey-with-multi-assign-feature)
-   [Understanding Rules and Actions for Creating a Journey or Drip Campaign](https://help.evolvedoffice.com/en/article/understanding-rules-and-actions-for-creating-journey-or-a-drip-campaign)
-   [How to Use the Lead Scoring Dashboard in Evolved Office](https://help.evolvedoffice.com/en/article/how-to-use-the-lead-scoring-dashboard-in-evolved-office-track-score-prioritize-leads)
-   [How to Change or Edit an Email (eShot) in the Journey Manager](https://help.evolvedoffice.com/en/article/how-to-change-or-edit-an-email-eshot-in-the-journey-manager)