---
title: "How to Change or Edit an Email (eShot) in the Journey Manager"
url: "https://help.evolvedoffice.com/en/article/how-to-change-or-edit-an-email-eshot-in-the-journey-manager"
language: "en"
last_updated: "2026-06-29T20:39:02.793Z"
---

# How to Change or Edit an Email (eShot) in the Journey Manager

If you need to update the email tied to a campaign inside the **Journey Manager**, you can easily edit the existing eShot, create a new one, or swap it out entirely — all without leaving the Journey Builder.

This guide walks you through each option.

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## ⚠️ Before You Begin: Deactivate the Journey (If Active)

If your Journey is currently **active**, you must deactivate it before making any changes to ensure your edits are saved and applied correctly.

### **To deactivate your Journey:**

1.  Go to **Journey Manager**.
2.  Locate the Journey you want to edit.
3.  Click the **toggle** or **status button** to set the Journey to **Inactive**.
4.  Once deactivated, proceed with the steps below.  
    ![](https://cdn-assets.productfruits.com/db13b4a0-a7d0-4df5-93ab-1e67abcde8bb)  
    💡 **Note:** Don't forget to **reactivate** your Journey when you're done editing to resume sending to contacts.

### 🔁 Will My Journey Pick Up Where It Left Off?

**Yes!** Deactivating a Journey to fix an error is safe — here's what happens behind the scenes:

-   **All progress is preserved.** When you deactivate a Journey, any future flow pauses, but the full history for every contact is maintained. Each contact will resume from exactly where they left off once the Journey is reactivated.
-   **Corrections are flagged automatically.** If you edit and save an email (making sure to hit **Save** in both the email editor *and* the Send Email journey edit window), the system places a flag on that corrected email.
-   **The fix applies on the next send.** When you reactivate the Journey, the corrected email will update itself before going out — applying your changes for both existing and new contacts going forward.  
      
    💡 **In short:** You can safely stop a Journey mid-flight, fix a mistake, and restart it. It will continue right where it left off and automatically apply your correction before the next send.  
      
    **Important reminder when saving edits:**  
    Make sure you click **Save** in *both* places:

1.  -   Inside the **Email Editor**
    -   Inside the **Send Email journey edit window**

Skipping either step means the correction flag won't be set properly.

* * *

## ✏️ Option 1: Edit the Existing Email (eShot)

You can edit the email directly from the Journey step where it’s attached.

### Step 1: Open Your Journey

1.  Go to **Journey Manager**.
2.  Open the campaign you want to edit.
3.  Locate the **Email** step in your Journey flow.
4.  Click the **pencil (edit) icon** on the Email action.  
    ![](https://cdn-assets.productfruits.com/8e3fbdcd-0d7b-439a-bae7-99a89a0f3d58)

This will open the **Email Template Chooser**.

* * *

### Step 2: Click “Edit”

Inside the Email Template Chooser:

1.  Locate your selected template.
2.  Click **Edit**.  
    ![](https://cdn-assets.productfruits.com/63758b84-c196-4afc-9721-5c47690f15e7)

This opens the email in the full **Email Editor**.

* * *

### Step 3: Make Your Changes

Inside the editor, you can:

-   Replace images
-   Update text
-   Add new sections or structures
-   Modify subject lines and preheaders
-   Adjust layout and formatting

When finished:

1.  Click **Save**
2.  Click **Use Template**  
    ![](https://cdn-assets.productfruits.com/ef2bfd69-4dad-47c1-bc4a-d13abcbee0bc)

This updates the email inside your Journey.  
  
**Important reminder when saving edits:**  
Make sure you click **Save** in *both* places:

1.  -   Inside the **Email Editor**
    -   Inside the **Send Email journey edit window**

Skipping either step means the correction flag won't be set properly.

* * *

### 📚 Learn More About Building eShots

For a complete walkthrough of creating and designing emails, read:

👉 [**The Complete Guide to Creating an eSHOT in Evolved Office (Step-by-Step)**](https://)

* * *

## ➕ Option 2: Create a New Email Directly in the Journey

You can build a brand-new email without leaving the Journey Builder.

### Step 1: Open the Email Template Chooser

1.  Click the **pencil icon** on the Email step.
2.  In the Email Template Chooser, click the **“+” (plus) button**.  
    ![](https://cdn-assets.productfruits.com/dde6d37d-9bfb-43a6-a3b0-b135ad54e678)

This opens the **Layout Selector**.

* * *

### Step 2: Choose Your Layout

You can:

-   Select a responsive template
-   Use a pre-built layout
-   Start from a blank canvas  
    ![](https://cdn-assets.productfruits.com/983c5a24-560b-4d51-b010-f02dbc6af7d6)

After selecting a layout, you’ll enter the Email Editor.

* * *

### Step 3: Build Your Email

1.  Add your content (text, images, buttons, etc.).
2.  Set your subject line and preheader.
3.  Click **Save**
4.  Click **Use Template**  
    ![](https://cdn-assets.productfruits.com/9e5d6b8b-8cf3-4eca-b726-0286118d3f71)

Your new email is now tied to the Journey.  
  
**Important reminder when saving edits:**  
Make sure you click **Save** in *both* places:

1.  -   Inside the **Email Editor**
    -   Inside the **Send Email journey edit window**

Skipping either step means the correction flag won't be set properly.

📚 For detailed design guidance, visit:  
👉 [**The Ultimate Guide to Creating an eShot with Evolved Office**](https://help.evolvedoffice.com/en/article/the-ultimate-guide-to-creating-an-eshot-with-evolved-office)

* * *

## 🔄 Option 3: Change the Email Attached to the Journey (Re-Load)

If you'd like to swap the current email for a different saved template:

1.  Click the **pencil icon** on the Email step.
2.  Click **Re-Load**
3.  In the Email Template Chooser, use the:
4.  -   **Email Type dropdown**
    -   **Category dropdown**
5.  Choose from the **Suggested or Edited tab**  
    ![](https://cdn-assets.productfruits.com/4edd98c8-f115-42c0-a7a6-58bc6b0a6855)  
    

This refreshes the template list based on your filters.

4.  Select a different template.
5.  Click **Save**  
    ![](https://cdn-assets.productfruits.com/4e08c74a-1705-4b8a-82b2-ac44cd31eb20)

Your Journey will now use the newly selected email.

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## ✅ Final Tip

After making changes:

-   Use **Send Test** to preview the email.
-   Click **Test Campaign** from the Journey screen to confirm everything works as expected.
-   Click **Save** on the Journey to ensure updates are applied.

* * *

### Summary of Your Options

| Action | How |
| --- | --- |
| Edit current email | Pencil icon → Edit → Save → Use Template |
| Create new email | Pencil icon → "+" → Choose layout → Save → Use Template |
| Change email template | Pencil icon → Filter → Re-Load → Select → Save |

* * *

Managing your campaign emails directly inside the Journey Manager keeps everything centralized and efficient — no need to navigate away from your workflow.

If you need help designing high-performing emails, don’t forget to check out the full eShot guide [here](https://help.evolvedoffice.com/en/article/the-ultimate-guide-to-creating-an-eshot-with-evolved-office).

If you have any questions or need clarrification, reach out to [support@evolvedoffice.com](mailto:support@evolvedoffice.com).