---
title: "How to Allow Microphone/Camera Access for eoVideo Recording"
url: "https://help.evolvedoffice.com/en/article/how-to-allow-microphone-camera-access-for-eovideo-recording"
language: "en"
last_updated: "2026-02-11T16:38:41.428Z"
---

# How to Allow Microphone/Camera Access for eoVideo Recording

## **Why this happens**

For **eoVideo** to record, your browser must be allowed to use your **microphone** (and **camera** if you’re recording video).

Normally, the first time you open the recorder, your browser shows a prompt like:  
**“Allow webtools.evolvedoffice.com to use your microphone/camera?”**

If that prompt was **dismissed, blocked, or never appeared**, eoVideo can’t access your devices—so the **mic/camera selection may look greyed out**.

* * *

## **Google Chrome (fastest steps)**

1.  Open eoVideo on **webtools.evolvedoffice.com**
2.  Click the **tune/settings icon** to the left of the URL
3.  Set:
    -   **Microphone:** Allow
    -   **Camera:** Allow  
        ![](https://cdn-assets.productfruits.com/75dace15-2957-4c10-aea6-5db525b02780)  
         
4.  Refresh the page
5.  Re-open eoVideo and try again

**If Microphone/Camera aren’t listed**

Sometimes Chrome won’t show Microphone/Camera directly in the small permissions panel. In that case:

1.  Click the **tune/settings icon** to the left of the URL
2.  In the pop-up, click **Site Settings**  
    ![](https://cdn-assets.productfruits.com/c0ae6c05-c5c3-419e-801c-4b7feb59fd41)  
     
3.  A new Chrome settings tab will open for **webtools.evolvedoffice.com**
4.  Scroll to **Permissions** and set:
    -   **Camera: Allow**
    -   **Microphone: Allow**  
        ![](https://cdn-assets.productfruits.com/ccfe75f1-1ae6-4379-be15-58b30d86dd05)  
         
5.  **Go back to the eoVideo tab** and refresh the page
6.  Re-pen the **eoVideo recorder** and try again

**If it’s “stuck”**

1.  Click the icon next to the URL → **Reset permissions**  
    ![](https://cdn-assets.productfruits.com/f3724aa6-c5dd-4ab8-ba5e-3a030d421b23)  
     
2.  Refresh → reopen eoVideo (you should be prompted again)

* * *

## **Microsoft Edge**

1.  Open eoVideo on **webtools.evolvedoffice.com**
2.  Click the **lock icon** (or permissions icon) next to the URL
3.  Set:
    -   **Microphone:** Allow
    -   **Camera:** Allow
4.  Refresh and try again

**If you don’t see those options**

1.  Go to **Settings → Cookies and site permissions → Microphone / Camera**
2.  Make sure **webtools.evolvedoffice.com** is allowed (not blocked)

* * *

## **Safari (Mac)**

1.  Open eoVideo on **webtools.evolvedoffice.com**
2.  In the top menu, click **Safari → Settings** (or **Preferences**)
3.  Go to **Websites** tab
4.  Click **Microphone** and **Camera** (left side)
5.  Find **webtools.evolvedoffice.com** and set both to **Allow**
6.  Refresh the page and try again

* * *

## **Firefox**

1.  Open eoVideo on **webtools.evolvedoffice.com**
2.  Click the **microphone/camera icon** in the address bar (if visible) or the **lock icon**
3.  Allow access (or remove the block), then refresh and try again

**Alternative**

1.  Go to **Settings → Privacy & Security → Permissions**
2.  Under **Microphone** and **Camera**, click **Settings…**
3.  Find **webtools.evolvedoffice.com** → set to **Allow** (or remove any block)
4.  Refresh and try again

* * *

## Quick Checks (any browser)

-   **Refresh the page** after changing permissions
-   **Close and re-open the eoVideo recorder**
-   Make sure you’re using the correct input device in your OS (if you have multiple mics/cameras)
-   If you’re on a managed computer, your organization may restrict mic/camera access via policy